Privacy policy

Last update: 25/4/2025

At Rather Chilly, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, store, use, and process your information.

We comply with the highest data protection standards outlined in the EU’s General Data Protection Regulation (GDPR).

1. Personal Data Controller

Controller:
 Rather Chilly
Business ID: 3301822-3
Email: hello@ratherchilly.com

Contact Person:
Aleksi Monaghan
hello@ratherchilly.com

2. Scope

This Policy applies to:

  • Our websites, domains, and digital services

  • Any communication (email, SMS, phone, social media) between you and Rather Chilly

Third-party services we link to are outside our control and governed by their own privacy policies.

3. Personal Data We Collect

When you book or contact us:

  • Name

  • Email address

  • Phone number

  • Country of origin

  • Any other details you provide (e.g., dietary, medical, or mobility information if voluntarily given)

  • Products or services purchased

When you visit our website:

  • Browser information

  • Browsing behavior

  • Location data

Sensitive Data:
 We do not actively collect sensitive personal data. If you voluntarily provide such data, it will be protected with extra care.

Sources of data:

  • Directly from you via forms, emails, bookings

  • Automatically through cookies and analytics tools

4. Purpose and Legal Basis for Processing

We process your data to:

  • Fulfill and manage bookings (contractual obligation)

  • Communicate with you (contractual obligation or legitimate interest)

  • Improve our services and customer experience (legitimate interest)

  • Send marketing communications (based on consent or legitimate interest)

You may opt out of marketing communications at any time.

5. Data Sharing and Transfers

We share data only with trusted service providers for:

  • Payment processing

  • Booking management

  • Marketing

  • Website analytics

If your data is transferred outside the EU/EEA, we ensure adequate protections are in place (standard contractual clauses or equivalent).

We never sell your personal data.

6. Cookies

We use cookies to:

  • Make our website works

  • Understand how visitors interact with the site (analytics)

  • Improve marketing efforts

You can control cookies through your browser settings. Blocking cookies might affect your experience on the website.

7. Data Retention

We keep personal data:

  • As long as necessary to fulfill bookings, legal obligations, or maintain our relationship

  • Marketing data will be kept until you unsubscribe or request deletion

Once no longer needed, personal data will be securely deleted or anonymized.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Restrict or object to certain data uses

  • Withdraw consent at any time (if processing is based on consent)

To exercise any of these rights, please contact us at hello@ratherchilly.com.

9. Data Security

We protect your data through:

  • Secure servers and encrypted communications

  • Access controls (only authorized personnel can access customer data

  • Regular reviews of data protection measures

In case of a data breach, we will inform you and authorities as required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy when necessary. Any changes will be posted on our website with an updated "Last update" date.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or need anything related to your personal data:

Email: hello@ratherchilly.com